WA Download · WATools.aiLast updated: September 17, 2026
This Privacy Policy explains how WA Download, a WATools.ai product (we, us, or our), handles information when you use the WA Download Chrome extension (the Extension) and related pages on watools.ai.
It applies to the Chrome Web Store item identified as eelhmnjkbjmlcglpiaegojkoolckdgaj and to any WA Download version or listing that links to this policy. WA Download is an independent product and is not affiliated with, authorized by, endorsed by, or sponsored by WhatsApp LLC or Meta Platforms, Inc.
WATools.ai is responsible for the data practices described in this policy. This policy covers the Extension, its licensing and checkout flows, its uninstall feedback page, and WA Download support interactions. It does not govern WhatsApp, Chrome, payment providers, or other websites you visit, which have their own privacy practices.
| Data category | How it is processed and stored | Who receives it |
|---|---|---|
| WhatsApp contacts, groups, messages, attachments, and Status content selected for export | Read from WhatsApp Web after you use an export or download feature; processed in browser memory and, where needed, temporary Extension storage; saved as files to your device. | Your chosen download destination. We do not upload the exported content to our servers. |
| WhatsApp account number, license/activation data, plan and entitlement status | Stored in Chrome Extension storage and transmitted to our backend to identify entitlement and bind or manage a license. | WATools.ai service infrastructure, including the legacy WA Download API endpoint hosted at wawebsender.com. |
| Installation ID, timestamps, version, language, country, usage events, export configuration/counts, and errors | Stored locally where needed and sent as operational telemetry. | Alibaba Cloud Log Service in the United States and authorized WATools.ai personnel. |
| Checkout email, WhatsApp number, plan, payment method, transaction identifiers, and payment status | Sent when you choose a paid plan; stored in our order and entitlement systems. | WATools.ai infrastructure and ClinkBill or the payment provider displayed at checkout. |
| Uninstall context and optional feedback | Sent only when the uninstall page opens or you submit feedback; may include the WhatsApp number, installation ID/time, version, country, browser context, reason selection, and optional text. | WATools.ai and Alibaba Cloud Log Service. |
| Website analytics | Collected when you visit related watools.ai pages, subject to browser and cookie settings. | Google Analytics (Google LLC). |
To provide its single purpose - exporting or downloading user-selected WhatsApp information - WA Download can read data that is already available in your signed-in WhatsApp Web session. Depending on the feature you choose, this can include:
The Extension converts this data into the format you request, such as CSV, XLSX, VCF, HTML, JSON, ZIP, or individual media files. The conversion occurs on your device and the resulting files are saved through your browser. Those files remain wherever you save them until you delete or move them.
WA Download uses chrome.storage.local, and in limited cases chrome.storage.sync, to remember settings and operational state. This can include language, export format, selected chat/group identifiers, date range, attachment choices, selected groups or labels, feature-guide state, plan status, installation ID/time, Extension version, country code, and recent task status. Chrome may sync items saved with chrome.storage.sync according to your Chrome Sync settings.
The Extension automatically records feature and reliability events. Fields can include event type and time, installation time, random installation UUID, Extension version, WhatsApp account number and country derived from it, browser/platform/language information, user plan type, HTTP endpoint/status for failed API calls, feature settings, export format, aggregate contact/group/message/media counts, task duration, result state, and sanitized error codes or messages.
For the current chat-backup flow, telemetry can also include the selected contact chat identifiers, selected group chat identifiers, selected date range, and attachment-type selections. We do not intentionally include message bodies or downloaded file contents in telemetry.
The Extension requests product configuration from WATools.ai product-family infrastructure, including cdn2.waplus.io and waplus.io. Those services receive ordinary request metadata such as IP address and user agent. The Extension also requests country information from ip-api.com; that provider necessarily receives the public IP address used for the request. The returned country code/name can be stored locally and included in uninstall or diagnostic context.
If you purchase a plan, we process the email address you enter, your WhatsApp number, the selected plan and payment method, amount/currency, and transaction, checkout, customer, subscription, and payment-status identifiers. Payment card or local-payment credentials are collected directly by the payment provider on its hosted page; we do not receive or store full card numbers.
When Chrome opens the WA Download uninstall page, its URL can contain installation time, installation UUID, Extension version, WhatsApp account number, and country code. The page also records browser/platform/language context. If you submit feedback, we additionally collect the selected reasons and any text you enter. If you contact support, we process the contact details and information you choose to provide.
| Permission or access | Why WA Download uses it |
|---|---|
storage | Save preferences, installation context, cached selections, entitlement state, and task state. |
tabs | Find or open WhatsApp Web and user-requested checkout/support pages, and communicate with the active WhatsApp tab. |
*://*.whatsapp.com/* | Run WA Download on WhatsApp Web and read the data needed for the export/download feature you request. |
| Content script on other pages | A minimal listener supports Extension-initiated payment actions; it does not collect arbitrary page content or browsing history. |
Optional *://*/* host access | Requested only when a user-triggered support/community redirect must resolve an externally configured destination. You can refuse this optional permission; the related action may not work. |
| Network access | Reach licensing, configuration, telemetry, regional lookup, checkout, and user-selected support/community destinations described in this policy. |
We disclose data only as needed for the purposes described here. The current categories of recipients are:
| Recipient | Data and purpose |
|---|---|
WATools.ai service infrastructure, including legacy WA Download APIs at wawebsender.com | WhatsApp number, activation/license data, plan and entitlement status, checkout email and transaction records, and request diagnostics needed to operate WA Download. |
Alibaba Cloud Log Service (us-west-1, United States) | Operational telemetry, uninstall context/feedback, identifiers, device context, usage counts/settings, and error diagnostics, processed as our cloud service provider. |
| ClinkBill or the payment provider identified at checkout | Email, product/price, amount/currency, merchant transaction reference, and payment/subscription status needed to provide checkout and billing. |
| ip-api.com | Public IP address and ordinary request metadata needed to return an approximate country code/name. |
| Google LLC | Chrome Sync can store limited synced Extension settings if enabled in Chrome. Google Analytics processes visits and interactions on related watools.ai pages. |
WATools.ai product-family configuration and support infrastructure (cdn2.waplus.io and waplus.io) | Extension identifier and ordinary network request metadata used to deliver configuration or a user-requested support/community destination. |
| Legal or corporate recipients | Information where required by law, legal process, or a valid governmental request; to protect users, rights, and security; or as part of a merger, acquisition, financing, or sale of assets subject to applicable safeguards. |
WhatsApp and Meta provide the underlying WhatsApp Web service. WA Download reads information from the session you already maintain with them, but we do not send your export files back to WhatsApp or Meta. Your use of WhatsApp remains subject to their terms and privacy policy.
| Category | Storage and retention |
|---|---|
| Exported contacts, chats, media, and Status files | Stored only at the download location you choose. They remain until you delete them. |
| Extension settings, cached selections, identifiers, and task state | Stored in Chrome Extension local/sync storage. Local Extension data is normally removed when you uninstall or clear Extension data; synced settings are controlled by Chrome Sync. Downloaded files are not removed by uninstalling. |
| Operational telemetry and uninstall feedback | Stored in Alibaba Cloud Log Service under rolling logstore retention settings and deleted automatically when that configured period expires. We do not retain operational logs indefinitely. |
| License, entitlement, order, and subscription records | Stored in WATools.ai backend systems for as long as needed to provide and audit the license/subscription, resolve disputes, prevent fraud, and satisfy tax, accounting, and legal obligations, then deleted or anonymized where permitted. |
| Payment-provider records | Retained by the payment provider under its own privacy policy and legal obligations. |
| Support and privacy requests | Retained until the request is resolved and for a reasonable period needed to document the response, then deleted or anonymized unless law requires longer retention. |
Our service providers and infrastructure can process data outside your country, including in the United States. Where required, we use contractual and organizational safeguards for international transfers.
watools.ai.WA Download's use and transfer of information received from Chrome APIs and WhatsApp Web is limited to providing or improving the Extension's disclosed single purpose and user-facing features.
Where applicable law requires a legal basis, we process data to perform our contract with you (providing the features and paid entitlement you request), for our legitimate interests in operating, securing, and improving WA Download, with consent where required, and to comply with legal obligations.
WA Download is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can investigate and delete it where required.
We may update this policy when WA Download's features, data practices, or legal requirements change. We will post the revised policy at this URL and update the date above. If a change materially affects data practices, we will provide any additional notice or consent required by law or Chrome Web Store policy.
For privacy questions or requests, contact the WA Download team at WATools.ai:
Email: [email protected]
Website: https://watools.ai